POLICIES AND PROCEDURES
ORDERING
Opening an account is free and easy, and you, the person opening the account (“you” or “the Customer”) can place your first order immediately. Orders can be placed online with Bullion Partners of Canada Ltd. 24 hours a day, 7 days a week.
When you place an order with Bullion Partners of Canada Ltd., you have entered into a binding agreement to purchase goods that cannot be altered or revoked by you. Customer orders are normally accepted, but are subject to acceptance or rejection by Bullion Partners of Canada Ltd. in its discretion. Bullion Partners of Canada Ltd. will notify you of its acceptance of your order within 1 business day after it has been placed. For orders placed outside of retail store hours or on weekends, you will receive acceptance of your order with 24-48 hours.
Regardless of changes to the precious metals market, the prices set out in your Order Confirmation are locked. Your purchase is now your investment, the fluctuating value of which is entirely your responsibility. All payments to Bullion Partners of Canada Ltd. are subject to time-sensitive conditions, as detailed below.
RIGHT OF REFUSAL
Notwithstanding anything else in these Policies and Procedures, and in particular in paragraph 1, Bullion Partners of Canada Ltd. reserves the right to refuse or cancel any order, whether accepted or not, in which there is a price error due to computer-related errors, if there is unusual volatility in the precious metals market prior to order confirmation, if you do not comply with the payment provisions set out in these Policies and Procedures, or that is deemed by Bullion Partners of Canada Ltd. to be suspicious, of substantial risk to Bullion Partners of Canada Ltd. regardless of price or payment method, or which may contravene any Canadian legislation or regulation or policy.
PAYMENT OPTIONS FOR ONLINE ORDERS
Bullion Partners of Canada Ltd. accepts payments by Cash/Debit, Email Money Transfer, or Bank Wire Transfer. Each form of payment is subject to the following terms and limitations for each payment type.
- In Store Payments (Cash or Debit)– We accept cash or debit as payment for orders. Orders that have been booked online that will be paid in store must be completed within two business days of your Order Confirmation. Payment must be made in person at our Barrie store during our posted retail store operating hours (Monday through Friday, 10:00a.m. to 5:00p.m.). We will require you to provide one piece of valid government issued photo identification.
- Email Money Transfer– We accept Email Money Transfers through Canadian financial institutions for payments up to $10,000. Orders paid by this method will be available for pick up the same day the full payment is received, or shipped within the next 48 hours after the full payment amount is received.
- BankWire Transfers – Wire transfers issued by a Canadian financial institution must be completed within 36 hours of receipt of your Order Confirmation. There is typically a 2-3 day waiting period for payments to clear. Once your payment by wire transfer has been confirmed, your order will be available for pick up the same day the full payment is received, or shipped within the next 48 hours after the full payment amount is received.
IN STORE PURCHASE OR PICK-UP
Orders with Bullion Partners of Canada Ltd. can be picked up in person, free of charge at our Barrie location. Select ‘Pick Up’ as your preferred delivery method when finalizing your order and we will email you typically within 1-2 business days of receiving your cleared payment. Bullion Partners of Canada Ltd. will only release bullion upon receipt of full, cleared payment.
When picking up orders in-store, you will need to bring your Order Confirmation and provide one piece of government issued photo identification before Bullion Partners of Canada Ltd. can release your merchandise. There are no additional fees for in-store pickups.
PAYMENT PERIOD
| Payment Type | Payment Period |
| In Store Payment, Cash or Debit | Must be paid within two business days. |
| Bank Wire Transfer | Must be paid within 36 hours of Order Confirmation. |
| Email Money Transfer | Must be paid within 36 hours of Order Confirmation. |
NON-PAYMENTS, CANCELLATIONS and RIGHT TO WITHHOLD SHIPMENT
If we do not receive your payment within the period of time stated above, Bullion Partners of Canada Ltd. has the right to cancel your order. Any payments that we have received for cancelled orders will be refunded by cheque and sent by regular mail at our cost.
If you have placed multiple orders with us and properly paid for one or more orders, but fail to properly pay for any others without contacting Bullion Partners of Canada Ltd., we have the right to withhold shipment on any paid orders, until the unpaid orders have been resolved to our satisfaction.
SHIPPING POLICY
All orders placed with Bullion Partners of Canada Ltd. are shipped fully insured by our carrier of choice. We will not accept responsibility for lost or damaged shipments if you have instructed your package to be left without a signature, or if you have made arrangements for your package to be left with a neighbor, building superintendent or other party.
*Please note; once the shipment is signed for at the customers’ listed shipping address, the package will then be considered fully delivered and is no longer the responsibility of Bullion Partners of Canada Ltd.
Bullion Partners of Canada Ltd. will not ship any order to a Post Office Box. Orders will be shipped to the shipping address provided by the customer.
Your order will be processed and shipped typically within 1-2 business days of your payment being cleared by Bullion Partners of Canada Ltd. Within Canada you can expect delivery within 1 – 2 business days for gold, lightweight packages, and low-value silver orders. Heavy silver shipments (100 oz or more), will be delivered within 2 – 5 business days. Please note – our shipping department does not ship orders on Fridays to avoid packages sitting in courier warehouses over weekends and/or holidays.
SELLING TO BULLION PARTNERS OF CANADA LTD.
Bullion Partners of Canada Ltd. is always purchasing precious metals in almost any form. Bullion can be brought in to our Barrie retail store for evaluation to sell, or you may sell to us by locking in your price over the phone with one of our team members.
IN-STORE SALE
Our purchasing staff can accommodate your sale of precious metals in any amount. Our purchase rates are based on volume and condition of the material being offered. Full payment will be offered at the time of sale by cheque, cash, or another method as detailed below at your request. Valid government issued photo identification is required in order to complete any sale to Bullion Partners of Canada Ltd. within our retail store.
SALE BY PHONE
At your request, a Purchase Confirmation detailing items, terms, and shipping instructions will be sent to you. You will have a maximum of five business days to ensure that your merchandise is received by Bullion Partners of Canada Ltd.
Goods must be shipped to the following address:
Bullion Partners of Canada Ltd.
667 Welham Road, Unit #1
Barrie, Ontario
L4N 0B7
PAYMENT FOR PURCHASES BY BULLION PARTNERS OF CANADA LTD.
Once we have received your package, it will be opened under security cameras. All products will be verified through precious metals testing. Once this is completed, we will contact you to confirm payment details. Bullion Partners of Canada Ltd. will pay 100% of our offered price by cheque. Cheques are delivered by regular mail at our expense. Overnight delivery of cheques, if requested, will incur a flat $25 administrative fee within Canada.
Should you wish to be paid by another method, the following terms apply.
Cash – Cash is offered as a payment option for in-store sales only. Cash payments of less than $10,000 will be paid immediately in full.
Email Money Transfer – EMTs will require a confirmed email address from the customer.
Wire Transfer – Payments made by wire transfer will incur a flat administrative fee of $65 for transfers within Canada. Wire transfer payments for in-store sales will be processed the following business day.
FAILURE TO COMPLETE YOUR SALE
When you offer to sell your precious metals to Bullion Partners of Canada Ltd. and we accept and send you a Purchase Confirmation, you have entered into a binding agreement as set out in our Purchase Confirmation that cannot be altered by you. Regardless of changes to the precious metals market, the prices and quantities detailed in your Purchase Confirmation are locked. We have in good faith made commitments to our wholesale network on your behalf, and failure to complete your transaction leaves us having to make up the deficit of your goods. Failure to complete the sale can occur through misrepresentation of the goods being offered to Bullion Partners of Canada Ltd., or failure to send the goods within the allotted timeframe.
It is your responsibility to ensure that all items sent for sale are of the material, weight, denomination, date, finish and quality represented by you to Bullion Partners of Canada Ltd. All shipments received by Bullion Partners of Canada Ltd. will be opened under recorded video surveillance and checked for authenticity, quality and accuracy. Any discrepancies between the goods detailed in your Purchase Confirmation and those received, according to the aforementioned criteria, may result in your sale being cancelled with all associated cancellation fees, as detailed below. Any goods not purchased by Bullion Partners of Canada Ltd. will be returned to the owner at the owner’s expense.
Should the items that you agreed to sell not be received by Bullion Partners of Canada Ltd. within five business days of your Purchase Confirmation, your sale will be cancelled.
EXCUSABLE DELAYS
Notwithstanding any other provision of these Policies and Procedures, if the supply of any deliverables or services or the performance of any other obligation by Bullion Partners of Canada Ltd. is prevented, delayed, interfered with or interrupted by reason of fire, casualty, explosion, accident, strike, lockout, labour unrest, labour dispute, delay of common carrier, inability to obtain materials or services, transportation, power, fuel, labour or any other essential commodity or service, the enactment, issuance or application of any law, local by-law, regulation or executive, administrative or judicial order, any local or national emergency, acts (including delay or failure to act) of any governmental authority (de jure or de facto), inability to obtain or delay in obtaining required instructions, information, materials or services, or any other cause or causes (whether of the foregoing nature or not) beyond the reasonable control of Bullion Partners of Canada Ltd., such prevention, delay, interference or interruption shall be deemed not to be default under these Policies and Procedures, and the time or times for such performance or supply shall be extended by the period or periods same is so prevented, delayed, interfered with or interrupted. The foregoing shall apply even though any of such causes exists at the time of execution of these Policies and Procedures or occurs after performance of Bullion Partners of Canada Ltd.’s obligations is delayed for other causes.
Bullion Partners of Canada Ltd. is not required to change its usual business practices or methods or to assume or incur other than its usual costs or expenses in order to mitigate, avoid or eliminate any cause referred to above, or to reduce the period of any resulting delay.
LIMITATION OF LIABILITY
Bullion Partners of Canada Ltd. shall not be liable or responsible for any use of, inability to use or failure of the services provided by Bullion Partners of Canada Ltd. pursuant to these Policies and Procedures, and in particular shall not be liable for any losses or direct, indirect, consequential or incidental damages{including without limitation loss of profit or revenue}which may be realized or incurred by you, as a result of or incidental to the use of the services provided hereunder, and whether arising from breach of contract. negligence, tort or otherwise. Customer hereby indemnifies and saves harmless Bullion Partners of Canada Ltd. from and against all claims, liabilities losses or costs suffered or incurred by any third parties caused by, arising out of or related to the Customer’s use of, inability to use or failure of the services contemplated by these Policies and Procedures.
RIGHT TO CHANGE OF TERMS
Bullion Partners of Canada Ltd. reserves the right to change these Policies and Procedures at any time without notice.
ONTARIO, CANADA LAW
These Policies and Procedures and any transaction entered into pursuant hereto, shall be governed by and interpreted in accordance with the laws of the province of Ontario, Canada and the federal laws of Canada applicable therein.